Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how jli3 ("we," "us," "our," or "the Company") collects, uses, stores, protects, and shares personal information obtained from users ("you," "your," or "User") of our online casino platform, website, mobile applications, and related services (collectively, the "Services"). This Policy applies to all personal data collected through any means, including through our website, mobile applications, customer service channels, and any other interaction you have with jli3.

At jli3, we are deeply committed to protecting your privacy and maintaining the confidentiality of your personal information. We recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner with that information. This Policy explains our privacy practices in detail so you can make informed decisions about how your personal data is collected and used. By accessing or using jli3 Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with this Policy, please discontinue use of our Services immediately.

2. Information We Collect

2.1 Personal Information You Provide

When you register for a jli3 account or use our Services, we collect personal information that you voluntarily provide to us, including but not limited to:

• Account Registration Information: Full name, date of birth, gender, email address, mobile phone number, residential address, and username/password credentials.
• Identity Verification Documents: Government-issued identification (Philippine passport, driver's license, or national ID), proof of address documents (utility bills, bank statements), and photographs for identity verification purposes.
• Financial Information: Payment method details including bank account information, GCash or PayMaya account details, credit/debit card information (processed securely by our payment processors), transaction history, deposit and withdrawal records, and financial documents required for verification.
• Communication Records: Contents of communications you send to us via email, live chat, phone, or other customer service channels, including support tickets, complaints, and inquiries.
• Optional Profile Information: Profile pictures, gaming preferences, language preferences, and any other information you choose to provide in your account profile.

2.2 Information Automatically Collected

When you access and use jli3 Services, we automatically collect certain technical and usage information through various technologies:

• Device Information: Device type, operating system, browser type and version, device identifiers, IP address, mobile network information, and device settings.
• Usage Data: Pages visited, features used, games played, time spent on the platform, clickstream data, referral sources, search queries, and interaction patterns with our Services.
• Location Information: General geographic location derived from your IP address to verify eligibility to use our Services and comply with geographic restrictions.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixel tags, and similar technologies as described in our Cookie Policy.
• Gaming Activity: Betting history, game outcomes, wagering patterns, favorite games, session durations, and responsible gaming indicators.

2.3 Information from Third-Party Sources

We may receive information about you from third-party sources, including:

• Payment processors and financial institutions that verify payment method ownership and process transactions on our behalf.
• Identity verification service providers that authenticate your identity and perform anti-fraud checks.
• Marketing partners and affiliate networks through which you accessed jli3 (with appropriate consent).
• Publicly available sources and databases for compliance purposes, including verification of identity and prevention of fraud.

3. How We Use Your Information

3.1 Primary Purposes

jli3 uses the personal information we collect for the following purposes:

• Account Management: To create and manage your jli3 account, authenticate your identity, maintain your profile, and provide you with access to our Services.
• Service Delivery: To process your gaming transactions, enable gameplay, manage deposits and withdrawals, credit winnings to your account, and deliver the full range of jli3 Services.
• Verification and Security: To verify your identity, age, and payment methods; prevent fraud, money laundering, and other illegal activities; detect and prevent security threats; and protect the integrity of our platform.
• Regulatory Compliance: To comply with Philippine Data Privacy Act, anti-money laundering regulations, gaming compliance requirements, tax obligations, and other applicable laws and regulations.
• Customer Support: To respond to your inquiries, resolve disputes, provide technical support, and communicate important account-related information.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, implement deposit limits and self-exclusion requests, and promote responsible gaming practices.
• Marketing Communications: To send you promotional offers, bonuses, newsletters, and marketing communications (only with your consent, and you may opt out at any time).
• Platform Improvement: To analyze usage patterns, understand user preferences, improve our Services, develop new features, and enhance user experience.

3.2 Legal Bases for Processing

We process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you and provide the Services you requested.
• Legal Obligations: Processing is necessary to comply with legal and regulatory obligations under Philippine law and international standards.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, and service improvement, provided these interests do not override your privacy rights.
• Consent: Where required by law, we obtain your explicit consent before processing certain types of personal information, particularly for marketing purposes.

4. How We Share Your Information

4.1 Third-Party Service Providers

We may share your personal information with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: GCash, PayMaya, banking institutions, and other payment service providers who process your deposits, withdrawals, and financial transactions securely.
• Identity Verification Services: Third-party providers who verify your identity, age, and address to ensure compliance with Know Your Customer (KYC) requirements.
• Cloud Service Providers: Secure hosting and data storage providers who maintain our platform infrastructure.
• Customer Support Platforms: Live chat, email, and helpdesk software providers who help us deliver customer support services.
• Analytics Providers: Services that help us understand how users interact with our platform to improve user experience.
• Marketing Service Providers: Email service providers and marketing platforms used to deliver promotional communications (only to users who have opted in).

All third-party service providers are contractually bound to protect your personal information, use it only for the specific purposes for which it was shared, and comply with applicable data protection laws. We conduct due diligence on all third parties before sharing your information with them.

4.2 Legal and Regulatory Disclosures

We may disclose your personal information when required or permitted by law, including:

• To comply with court orders, subpoenas, legal processes, or government requests.
• To regulatory authorities, including Philippine gaming regulators and anti-money laundering authorities, as required by applicable regulations.
• To law enforcement agencies when we believe disclosure is necessary to investigate, prevent, or take action regarding suspected illegal activities, fraud, threats to personal safety, or violations of our Terms and Conditions.
• To protect the rights, property, and safety of jli3, our users, or the public as required or permitted by law.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of jli3's assets, your personal information may be transferred to the acquiring entity. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

5. Data Security and Protection

5.1 Security Measures

jli3 employs industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

• Encryption: All sensitive data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption protocols.
• Secure Storage: Personal information is stored on secure servers with restricted access, protected by firewalls, intrusion detection systems, and regular security audits.
• Access Controls: Strict access controls ensure that only authorized personnel with legitimate business needs can access personal information, and all access is logged and monitored.
• Payment Security: Financial information is processed by PCI-DSS compliant payment processors. jli3 does not store complete credit card numbers on our servers.
• Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and address potential security risks.
• Employee Training: All employees and contractors undergo regular data protection and security awareness training.
• Incident Response: We maintain a comprehensive incident response plan to quickly address any security breaches and notify affected users as required by law.

5.2 Account Security

You play a crucial role in protecting your account. We recommend:

• Using a strong, unique password that combines letters, numbers, and special characters.
• Never sharing your password or account credentials with anyone.
• Logging out of your account when using shared or public devices.
• Enabling two-factor authentication if offered.
• Immediately notifying us if you suspect unauthorized access to your account.

6. Your Privacy Rights and Choices

6.1 Access and Correction Rights

Under the Philippine Data Privacy Act and applicable regulations, you have the following rights regarding your personal information:

• Right to Access: You may request access to the personal information we hold about you and receive a copy of that information.
• Right to Rectification: You may request correction of inaccurate or incomplete personal information.
• Right to Erasure: You may request deletion of your personal information, subject to legal and contractual obligations that require us to retain certain information.
• Right to Data Portability: You may request that we provide your personal information in a structured, commonly used, machine-readable format for transfer to another service provider.
• Right to Object: You may object to processing of your personal information for certain purposes, including direct marketing.
• Right to Restrict Processing: You may request that we restrict processing of your personal information under certain circumstances.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days as required by Philippine law. Certain requests may require verification of your identity before we can fulfill them.

6.2 Marketing Communications

You have full control over marketing communications:

• You may opt out of promotional emails by clicking the "unsubscribe" link in any marketing email.
• You may opt out of SMS marketing by replying "STOP" to any marketing text message.
• You may manage your communication preferences in your account settings.
• Even if you opt out of marketing communications, we may still send you transactional emails related to your account, such as deposit confirmations, withdrawal notifications, and important account updates.

6.3 Cookies and Tracking

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling cookies may affect your ability to use certain features of jli3 Services. For more information about our use of cookies, please see our Cookie Policy.

7. Data Retention

jli3 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Account Information: Retained for the duration of your active account plus an additional period as required by gaming regulations and anti-money laundering laws (typically 5-7 years after account closure).
• Transaction Records: Retained for at least 5 years after the transaction date as required by Philippine financial regulations.
• Identity Verification Documents: Retained in accordance with Know Your Customer (KYC) and anti-money laundering requirements (typically 5 years after account closure).
• Communication Records: Customer service interactions and communications retained for 3-5 years for quality assurance and dispute resolution purposes.
• Marketing Data: Retained until you withdraw consent or request deletion, after which we will anonymize or delete the information within a reasonable timeframe.

When personal information is no longer required, we securely delete or anonymize it in accordance with our data retention policy and applicable laws. Anonymized data may be retained indefinitely for statistical and analytical purposes.

8. International Data Transfers

While jli3 primarily operates within the Philippines and targets Filipino users, some of our service providers may be located outside the Philippines. When we transfer your personal information internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by data protection authorities.
• Ensuring the recipient country has adequate data protection laws.
• Implementing technical and organizational security measures.
• Obtaining your consent where required by law.

9. Children's Privacy

jli3 Services are intended solely for individuals who are at least 21 years of age. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected personal information from someone under 21, we will take immediate steps to delete that information and close the associated account. If you believe we may have collected information from someone under 21, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

jli3 reserves the right to modify, update, or replace this Privacy Policy at any time to reflect changes in our practices, Services, legal requirements, or for other operational, legal, or regulatory reasons. When we make material changes to this Policy, we will notify you by:

• Posting the updated Policy on our website with a new "Last Updated" date.
• Sending an email notification to the address associated with your account.
• Displaying a prominent notice on our platform when you next log in.

Your continued use of jli3 Services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

11. Contact Information and Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

Data Protection Officer	jli3 Data Protection Team
Email	[email protected]
Response Time	Within 30 days of receiving your request
Support Availability	24/7 Customer Support (English and Tagalog)

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the Philippine National Privacy Commission (NPC) or other applicable data protection authority.